Starr International (Europe) Limited (Starr UK) is proposing to transfer all of its general insurance business to the extent that it relates to a risk or risks situated in the European Economic Area and all of its general reinsurance business which relates to a risk or risks situated in Germany to Starr Europe Insurance Limited (Starr Malta) (the Proposed Transfer).

The UK ceased to be a member of the European Union (the EU) on 31 January 2020 (Brexit). It is necessary for the Starr Group to restructure its European operations by undertaking the Proposed Transfer in order to continue to service its European policyholders as a result of Brexit and following the expiry of the transitional period agreed between the UK and the EU (currently expected to end on 31 December 2020).

Both Starr UK and Starr Malta are part of the Starr group (the Starr Group). Starr Malta is an insurance and reinsurance company incorporated in Malta, authorised and regulated by the Malta Financial Services Authority. Starr UK and Starr Malta are both members of the Starr Group. Starr Malta currently has an ‘A’ (Excellent) financial strength rating from A.M. Best. The Proposed Transfer must be carried out in accordance with the UK Financial Services and Markets Act 2000. This requires us to obtain approval from the High Court of England and Wales (the Court). The legal process is explained further in the documentation listed below.

The Proposed Transfer is expected to take effect on 30 November 2020 if approved by the Court.

The Transfer will have no effect on the terms and conditions of policyholders’ existing cover. Starr Malta will administer the transferring policies in line with the Starr Group’s current systems, policies and procedures for its European operations (as the same may be updated from time to time) and therefore in the same manner to the administration currently undertaken by Starr UK. An independent expert (the Independent Expert) has been appointed to write a report for the Court (the Independent Expert Report). The Independent Expert has assessed the impact of the Proposed Transfer and has concluded that it will not materially adversely affect any group of policyholders or reinsurers.

More information on the Proposed Transfer can be found in the following documents:

  1. A legal notice setting out details of the Court hearing for the Proposed Transfer.
  2. A letter to transferring policyholders and claimants.
  3. A letter to reinsurers of the transferring policies.
  4. The Scheme Document (the legal document that sets out the terms of the Proposed Transfer).
  5. The Independent Expert Report.
  6. A Question and Answer Booklet.
  7. A Summary of the Scheme Document.
  8. A Summary of the Independent Expert Report.
  9. A Supplemental Independent Expert Report.

If you are comfortable with the Proposed Transfer and the information contained in the documentation listed above, you do not need to take any further action. However, if you have concerns regarding the Proposed Transfer and how it may affect you, you have the right to make a written representation to the Court or be heard at the Court hearing (in person or by legal representation). You may also raise these concerns with us in writing or over the telephone and we will make a record of your concerns and communicate these to the Prudential Regulation Authority, the Financial Conduct Authority, the Independent Expert and the Court. Information on how you can contact us is provided below.

In light of current government guidelines regarding COVID-19, please note that it is possible that the hearing may take place remotely via a teleconferencing service. It is requested if you intend on attending the hearing (whether in person or via your representative), you inform Starr UK and Starr Malta in writing (using the contact details set out below) as soon as possible and preferably before 5 November 2020. This will enable Starr UK and Starr Malta to provide any details necessary to attend the hearing if it is to be held remotely.

The Court hearing is scheduled to take place on 12 November 2020 at the High Court of Justice, 7 Rolls Building, Fetter Lane, London, EC4A 1NL, UK. We will update this website for any changes to the date of the Court hearing or the date of the Proposed Transfer.

Should you need any further information or if you have any questions or concerns about the Proposed Transfer or consider that you may be adversely affected then please contact us as soon as possible and preferably no later than 5 November 2020. You can:

  • call the helpline, free of charge, at +44 8081290243 (which will be available between 7:00 a.m. to 10:00 p.m. Monday to Friday, 8:00 a.m. to 10:00 p.m. on Saturdays and 9 a.m. to 7:00 p.m. on Sundays (in each case, London time). Callers outside of these hours will be able to leave a message and request that their call is returned;
  • write to us at Part VII Enquires, Starr Companies UK, 4th Floor, 30 Fenchurch Avenue, London EC3M 5AD; or
  • e-mail us at:
  • If you have any general questions about your policy or claim, please call your usual Starr Group or broking contact.


Group Solvency and Financial Condition Report
31 December 2020
Read Report

Annual Report and Financial Statements
31 December 2020
Read Report

Group Solvency and Financial Condition Report
31 December 2019
Read Report

Annual Report and Financial Statements
31 December 2019
Read Report

Annual Report and Financial Statements
31 December 2018
Read Report

Privacy Policy
Read Policy

Complaints Procedure

We aim to provide the best possible products and service. However, we are aware that despite our commitment, things may not always go as planned. Should you want to complain, we will treat your complaint seriously and aim to deal with it in a quick and efficient manner and to your satisfaction.

You may complain to us in the following ways:

By sending a letter to:
The Complaints Manager, Starr Europe Insurance
Limited, Dragonara Business Centre, 5th Floor,
Dragonara Road, St Julians, STJ 3141, Malta

By email to:

By telephone:
+356 22605086

We will acknowledge your complaint as quickly as possible and aim to respond to your complaint within not later than 15 working days. If we are not able to resolve your complaint at this time, we will give you a likely timescale of when your complaint will be concluded.

If you are unhappy with the outcome of your complaint or the way we have handled it, you may contact the competent authority in your country for the investigation of complaints relating to insurance or alternatively you may refer the matter to the Malta Office of the Arbiter for Financial Services:

The Office of the Arbiter for Financial Services
First Floor
St Calcedonius Street
FRN 5130
Telephone: +356 21249245

This procedure will not prejudice your right to take legal proceedings or to refer the matter to alternative dispute resolution mechanisms.


Starr Europe Insurance Limited (SEIL) is registered in Malta with company registration number C 85380. Registered address: Dragonara Business Centre, 5th Floor, Dragonara Road, St Julians, STJ 3141, Malta.

SEIL is authorised in terms of the Insurance Business Act (Chapter 403 of the Laws of Malta) and regulated by the Malta Financial Services Authority (MFSA). SEIL is also authorized to carry on business under the provisions of freedom to provide services in all member states of the European Economic Area and under the provisions of freedom of establishment in Czech Republic, Germany, Hungary, The Netherlands, Norway, Slovakia, Spain and the United Kingdom. More information regarding SEIL’s authorisation status may be obtained through the Financial Services Register accessible through the website of the MFSA:

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